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Evidence Guide: FNSMCA401 - Develop and document case recommendations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSMCA401 - Develop and document case recommendations

What evidence can you provide to prove your understanding of each of the following citeria?

Assemble information

  1. Gather and review debt collection case information for relevance to format of report required by client
  2. Check debt collection case information for accuracy, relevance and compliance with legislative requirements
  3. Collate appropriate debt collection case information into logical and coherent outcome
Gather and review debt collection case information for relevance to format of report required by client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check debt collection case information for accuracy, relevance and compliance with legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate appropriate debt collection case information into logical and coherent outcome

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compile report and recommendations

  1. Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client
  2. Produce report with recommendations in format instructed by client
Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce report with recommendations in format instructed by client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify recommendations with client

  1. 3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report
  2. Finalise and provide report to client when recommendations are agreed on
3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise and provide report to client when recommendations are agreed on

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assemble information

1.1 Gather and review debt collection case information for relevance to format of report required by client

1.2 Check debt collection case information for accuracy, relevance and compliance with legislative requirements

1.3 Collate appropriate debt collection case information into logical and coherent outcome

2. Compile report and recommendations

2.1 Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client

2.2 Produce report with recommendations in format instructed by client

3. Verify recommendations with client

3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report

3.2 Finalise and provide report to client when recommendations are agreed on

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assemble information

1.1 Gather and review debt collection case information for relevance to format of report required by client

1.2 Check debt collection case information for accuracy, relevance and compliance with legislative requirements

1.3 Collate appropriate debt collection case information into logical and coherent outcome

2. Compile report and recommendations

2.1 Determine recommendation for further action, or no action, based on outcome, taking into account requirements and expectations of client

2.2 Produce report with recommendations in format instructed by client

3. Verify recommendations with client

3.1 Present and discuss contents of report with client, clarifying any of client's queries and issues arising from report

3.2 Finalise and provide report to client when recommendations are agreed on

Evidence of the ability to:

assemble appropriate debt collection case information into a format required by clients, with outcomes identified

compile reports that effectively communicate recommendations

interpret and comply with legislative requirements, industry regulation and organisational policy and procedures when developing and documenting case recommendations

present and explain report and verify recommendations with clients to gain their agreement.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe key requirements of relevant state or territory and Commonwealth legislation relating to documenting debt collection case information and developing recommendations

outline organisational policy and procedures and legal obligations underpinning credit management functions and their relationship to mercantile agents

describe the different format of reports

role of the Australian Securities and Investments Commission (ASIC) in relation to:

businesses

principles of limited liability

subpoenas

insolvency and bankruptcy

principles of association under the Associations Reform Incorporation Act

principles and obligations of trusts

outline the role, procedures and relevant documentation of the various relevant court jurisdictions and appeals procedures

explain securities principles:

factoring

guarantees

indemnity

securities over property

retention

liens.